Delete your CareProof account

You can delete your account and data yourself at any time.

In the app or on the website

1. Log in at app.careproofapp.com.
2. Click Delete account at the bottom of your main page.
3. Enter your password and type DELETE to confirm.

Forgot your password?

Reset it by email, log in, and then follow the steps above.

No access to your email either?

Email careproofapp@proton.me and ask us to delete your account. We'll confirm it's really you, then delete it within 30 days.

What gets deleted

• Family account owners: the whole account is deleted — all tasks, notes, injury reports, photos and videos, and every member's access. Your CareProof subscription is cancelled.
• Caregivers and family members: your login, name, email and notification settings are deleted. Care entries you wrote stay in the family's record, shown as "Former caregiver" with your name removed.
• Payment records are held by our payment processor and kept as long as tax and financial rules require.

Subscriptions bought in the App Store or Google Play

Deleting your account doesn't cancel a subscription bought through Apple or Google. Cancel it in your App Store or Google Play subscription settings, or you'll keep being charged.

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